Pikoza Support

Need help with a level, ads, progress, or privacy?

Email: dydemiryasir@gmail.com

We aim to respond within three business days.

Before Contacting Support

To help us investigate, please include:

A short description of the problem;
Your device model and OS version;
Your Pikoza app version (shown in Settings);
The level number, if the issue happened during a level;
A screenshot or screen recording, where helpful.

Frequently Asked Questions

Do I have to watch ads to finish the game?

No. Rewarded ads are always optional, and every level can be completed without watching one.

I did not receive a reward after watching an ad.

Rewards are granted only when the ad plays to completion. If an ad fails to load or is closed early, no reward is given and nothing is lost. If you believe a reward was missed, contact us with the time and level.

Will my progress transfer to a new device?

Progress is currently stored on your device. Deleting the app or switching devices may reset it.

How do I change my ad consent choices?

Open Settings in Pikoza to review your privacy choices. You can also limit ad tracking in your device settings.

I entered the wrong birth year.

The year stays editable on the age screen, so you can correct a mistap and continue.